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FAQ

ORDERING

THERE WAS A MISTAKE IN MY ORDER THAT I HAD PREVIOUSLY OVERLOOKED. WHAT ARE MY OPTIONS?

Please inform us of the mistake immediately by calling +1(212)-675-4330 (available during our regular business hours) and we will attempt to fix the mistake as soon as possible. Should you contact us via e-mail, we cannot guarantee that the information will be read promptly.

HOW CAN I PLACE AN ORDER BY PHONE?

ANNA orders can be placed via telephone at +1(212)-675-4330 (available during our regular business hours) or e-mail (nyc@annaij.com).

 Our customer service team is responsible for products available both online and found in our stores. Special requests are possible on all orders and we ask that you inform us of these requests via e-mail or directly by phone. Telephone orders require credit card information, however, under no circumstances will any bank information regarding the customer be kept on file. The information is applied solely to the relevant order.

Once payment has been processed, it is transferred to the shipping department. The processing period for orders purchased via telephone is equivalent to those placed online. Please inform us prior to completing your order if you require expedited processing and/or shipping.

ARE GIFT CARDS ADDITIONALLY AVAILABLE?

Currently, gift cards can be purchased either by phone or via our online shop.

For online gift cards, the recipient will receive a code via e-mail. If you wish to send or receive a gift card that is redeemable in any of our brick-and-mortar locations, please call us at +1 (212)-675-4330 (available during our regular business hours) or write to us at nyc@annaij.com. Gift cards redeemable at our shop locations are sent by mail and enjoy a traditional greeting card format. At present, we are working on providing all our gift cards with this format. 

I CAME ACROSS ONE OF YOUR PRODUCTS VIA YOUR INSTAGRAM PROFILE, BUT CAN’T SEEM TO FIND IT ONLINE.

Please send us a photo of the Instagram / Facebook post in question and we’ll get back to you as soon as possible. If the product is in stock, we will gladly inform you how to proceed. 

WHAT CAN I DO IF THE PRODUCT I WANT IS SOLD OUT?

Please click the button “Notify Me” located just below the “Product Details” section. We will contact you once the product is back in stock. Alternatively, you can send us an e-mail at nyc@annaij.com or call us at +1 (212)-675-4330 (available during our regular business hours), and we will put you on the waiting list immediately. The product should be available within fourteen days following this notification. If the product is a must-have, a special order can be placed for an additional fee of 50$. Please call or write us an email and let us know.

CAN MY ORDER BE GIFT-WRAPPED?

Of course! Our products are always packaged in beautiful, trademark ANNA boxes, individually wrapped and sent to you without the receipt in the product’s packaging.

CAN ONE BUY GIFT CARDS AS WELL?

At this time, there are two kinds of gift cards available: Online or via telephone/e-mail.     

Online shop gift cards can only be used in the online shop. You will receive a code by e-mail, not by mail.If you would like a gift card that is useable in any of our shops then call us at +1(212)-675-4330 (open during shop hours) or write us at nyc@annaij.com. This gift card will be sent to you by mail in card form. We are currently working on having all of our gift cards sent out in card form everywhere. We ask for your patience and understanding in this aspect.

HOW CAN I FIND OUT MY RING SIZE?

Below, you can find a table complete with all international ring sizes. To find your individual ring size, simply measure the inner diameter of your ring and compare it with our table. Additionally, any jeweler can provide you with your ring size.

I RECEIVED AN EMAIL THAT A PRODUCT I WANTED IS BACK IN STOCK, BUT IT IS ONCE AGAIN SOLD OUT. WHAT CAN I DO?

Please call our customer service at +1(212)-675-4330 (available during our regular business hours) or write us an email at nyc@annaij.com. Our customer service and sales associates are delighted to be of service!

CAN I ORDER A PRODUCT THAT IS NO LONGER AVAILABLE?

If you would like to purchase one of our earlier products, we can check with our headquarters in Vienna and reissue one just for you! Processing of this request requires approx. 6 weeks and an additional service fee of 50$. To acquire this service, please call our customer service at +1(212)-675-4330 (available during our regular business hours) or write us an email at nyc@annaij.com.

CAN I RECEIVE A CERTIFICATE FOR MY ANNA JEWELRY?

Please send us an e-mail at nyc@annaij.com with your contact information (including home address) as well as the product’s name and we will send you a certificate. Please specify whether you would like to receive the certificate in the form of a PDF or as a hard copy in the mail.

CAN I ORDER SOMETHING ONLINE AND THEN PAY FOR IT IN THE STORE?

Unfortunately, this form of payment is not available. Everything purchased online must be paid for immediately.

CAN I RESERVE A PRODUCT IN ONE OF YOUR STORES?

No problem! Please call us at +1(212)-675-4330 (available during our regular business hours) or send us an e-mail at nyc@annaij.com stating which product you would like us to reserve for you. We will then send you an email confirming your reservation, which you can show to the sales associates at one of our locations. You may additionally pay for the product in-store. We reserve products for a maximum of 48 hours.

I CAN’T COMPLETE MY ORDER ONLINE.

Please call us at +1 (212)-675-4330 (available during our regular business hours) or write to us at nyc@annaij.com. Every order can be processed via telephone or email.

INDIVIDUALISATION

HOW CAN I EXCHANGE MY WRISTBAND?

If you would like a new color or your band has seen better days, you can purchase a “Band Change Voucher” at our online store and then send the band to us. Once it arrives at our NYC location, we will polish your band’s pendant by hand and exchange the string color to fit your preference.

Select your preferred color and place the voucher in your cart. Package the band securely and don’t forget to save a copy of your order number for your personal records. Address the package to:

ANNA Inspiring Jewellery
825 Washington Street
New York, NY 10014
USA

Drop your package in the mailbox, give it to your local post carrier or take it to any licensed & authorized USPS location. Be sure to use a stackable and insured shipping method to send your package.

We will inform you via e-mail once your band has arrived at our store.

Please note that due to recurring customer complaints concerning tightly woven bands (the result of a slight miscalculation in length), we will no longer offer individual band length adjustment services. Although we would like to offer seamless combination, flexible expansion & contraction, and simple removal to its maximum extent, providing such an expansive service has resulted in an original length that has been referred to as too constrictive. We ask that our customers read product descriptions carefully, as not doing so has resulted in persistent trips to our service center and repeated band adjustments. As mentioned above, we have rescinded this service for the time being, a circumstance that applies to both our corporate employees and sales associates as well. We apologize sincerely for any inconvenience that may arise and kindly ask for your patience and understanding. Our motivation is simply to limit the dissatisfaction of our customers and create the best, most inclusive products possible.

CAN I ORDER A PERSONALIZED ENGRAVING?

Of course! You can request a specific symbol, logo, or the unique handwritten text of your choice be engraved on one of our plates. Please contact us at +1 (212)-675-4330 (available during our regular business hours) or email us at nyc@annaij.com for further information. Please be aware we require a black-and-white photo with clear contours of the requested engraving. A personalized engraving is typically completed in five workdays and costs 30$. This 30$ fee does not include the cost of the plate or any additional engraving.

I WOULD LIKE TO PLACE AN ORDER FOR A CUSTOMIZED PRODUCT.

Please contact us at +1 (212)-675-4330 (available during our regular business hours) or email us at nyc@annaij.com for further information. Our customer service and sales associates are delighted to be of service!

CAN I HAVE MY WRISTBAND PLATE PUT ON A BRACELET OR NECKLACE?

Yes!

CAN I HAVE THE PLATE ON MY NECKLACE OR BRACELET PUT ON A WRISTBAND?

Yes. The fee for this service is 5$.

CAN I DESIGN A PIECE OF JEWELRY MYSELF?

Please contact us at +1 (212)-675-4330 (available during our regular business hours) or email us at nyc@annaij.com for further information. Our customer service and sales associates are delighted to be of service!

CAN I HAVE MULTIPLE PENDANTS PUT ON MY NECKLACE OR BRACELET?

Yes, of course.

I WOULD LIKE TO DESIGN MY OWN BRACLET. HOW LONG WOULD IT TAKE FOR MY BRACELET TO BE COMPLETED AND DELIVERED?

Typically, the bracelet is completed in a 48-hour window. It is then transferred to the requisite delivery service. Orders placed between Friday 10:00 AM and Monday 10:00 AM are completed on Monday and transferred to the necessary delivery service.

CAN I ORDER AN IN-STORE ENGRAVING?

Yes. You can order the engraving in any one of our shop locations or via telephone / e-mail.

HOW LONG DOES AN ENGRAVING USUALLY TAKE?

1-2 workdays for wristbands, necklaces, and bracelets.
5 workdays for bangles.
2 workdays for ANNA B C necklaces.

PRODUCT QUESTIONS

ARE THE STUD EARRINGS SOLD AS A PAIR OR INDIVIDUALLY?

This varies from earring to earring. Earrings such as the SMALL HEART in rose gold, BLAIR MINI or our BASIC MINI HOOP EARRING are sold individually. You can find further information regarding each earring on our website in the “Product Details” section.

I WOULD LIKE TO HAVE A SPECIFIC PRODUCT, BUT IT IS ONLY OFFERED IN ROSE GOLD. IS IT ALSO AVAILABLE IN WHITE?

Please contact us at +1 (212)-675-4330 (available during our regular business hours) or email us at nyc@annaij.com for further information. Our customer service and sales associates are delighted to be of service! They are happy to offer a free consultation and strive to help you create the jewelry of your choice!

I AM INTERESTED IN PURCHASING A WEDDING RING. DOES ANNA OFFER A CONSULTATION SERVICE?

We want you to find the wedding ring of your dreams. Please contact us at +1 (212)-675-4330 (available during our regular business hours) or email us at nyc@annaij.com for further information. Our customer service and sales associates are delighted to be of service!

DOES ANNA OFFER YELLOW GOLD JEWELRY?

ANNA designs jewelry exclusively in 925 sterling silver, 18KT rose gold and 18KT white gold. However, we do offer certain products in yellow gold upon request. If a specific product really strikes your fancy in yellow gold, please contact us and we will see what we can do!

WHERE DOES ANNA SOURCE ITS GOLD MATERIALS?

Our goldsmiths use superior quality gold from conflict-free zones.

WHERE DOES ANNA MAKE ITS PRODUCTS

Each design and every concept come from the creative mind of our founder, ANNA. These designs and concepts are then completed with significant passion and substantial care in our workshop, located in the heart of Vienna, Austria.

WHERE CAN I FIND ANNA PRODUCTS?

All our products are available exclusively at our various ANNA locations in Vienna, Munich, Hamburg, London, and New York City, as well as at our online shop.

ARE PHOTOS OF PEOPLE WEARING ANNA JEWELRY AVAILABLE?

If you would like to see one of our pieces being worn, send us an e-mail at nyc@annaij.com and we will be happy to provide you photos.

WHAT KIND OF PERFUME DO YOU USE IN YOUR PACKAGING?

Each one of our packages contains one of our unique scents:

Eau de Parfum Green
    Top Notes: Figs, Bitter Orange, Bergamot
    Middle Notes: Orchid, Jasmine, Tea
    Base Notes: Musk, Apple, Ceder

Eau de Parfum White
    Top Notes: Lemon, Freesia, Rose
    Middle Notes: Jasmine, Anise, Sandalwood
    Base Notes: Vanilla, Musk, Cashmere

Eau de Parfum Black
    Top Notes: Bergamot
    Middle Notes: Rose, Jasmine, und Patchouli
    Base Notes: Vanilla, White Musk

PRODUCT CARE

HOW SHOULD I WASH MY MONDAY BAG?

Our Monday Bag is made in Vienna from 100% cotton. She’s your all-in-one travel companion. To keep her in top form, Monday requires significant care, which may include a rigorous washing by hand.
Please do not put your Monday Bag in either the washing machine or dryer.

WHAT KIND OF CARE DOES MY SILVER REQUIRE?

DO’s: Wear your silver as often as possible as it helps prevent discoloration. A regular cleaning with a silver polishing cloth also serves your silver quite well. You can purchase these items from ANNA or at your local drug store.

DONT’s: Do not enter thermal baths / spas with your silver. Do not keep it in a closed box for extended periods of time. Keep an eye on your silver jewelry as silver is a soft material that is prone to wear and tear. This applies especially to our latticed silver pieces.

CAN I WEAR MY ANNA JEWELRY EVERY DAY, AT ALL TIMES?

ANNA designs rather delicate, ornate pieces of jewelry. As such, we recommend our customers refrain from wearing their jewelry while sleeping, showering, engaging in athletic activities, and while around small children or active house pets. However, ANNA wristbands can be worn day and night throughout any activity!

OUR STORE

WHAT ARE YOUR BUSINESS HOURS?

Our Shop on Washington Street 825, New York has the following business hours:

Mon                      12:00pm-6:00pm
Tue                       12:00pm-6:00pm
Wed                      11:00am-7:00pm
Thur                      11:00am-7:00pm
Fri                         11:00am-7:00pm
Sat                        11:00am-7:00pm
Sun                       12:00pm-6:00pm

I WOULD LIKE TO COLLABORATE WITH ANNA.

Please send all press inquiries and the necessary documents / information to press@annaij.com.

I WOULD LIKE TO WORK FOR ANNA.

And we would love to have you on board! Send an application complete with a strong motivation letter & resumé to our Human Resources Department at application@annaij.com. Any job openings will be posted on our Instagram and Facebook on a rolling basis.

CAN I BUY THE SHIRTS THE ANNA GIRL WEAR IN THE SHOP?

Some of the blouses that are worn in our stores are available for purchase. They cost approx. $200. Please send a request along with your size to nyc@annaij.com.

ARE THE IN-STORE MANNEQUINS AT ANNA AVAILABLE FOR PURCHASE?

Yes. The price of the mannequin, including the outfit is approx. $5,000 (depending on the model no. and clothing)

WHAT LIPSTICK DO THE ANNA GIRLS WEAR?

Ruby Woo from MAC Cosmetics.

I AM UNABLE TO CONTACT YOU.

Please send us an email at nyc@annaij.com with your telephone number and we will contact you as soon as possible.