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Welcome to the ANNAverse!
Welcome to the ANNAverse!

FAQ

ORDERING

THERE IS A MISTAKE IN MY ONLINE ORDER BUT I SAW IT TOO LATE. WHAT CAN I DO?

Please let us know about the mistake immediately by calling us at +1(212)-675-4330 (open during shop hours) so that we can try and fix the mistake as soon as possible. Unfortunately, should you choose to contact us via e-mail, we cannot guarantee that the information will be read on time.

HOW DOES ORDERING VIA TELEPHONE WORK?

ANNA offers customers the option to make all orders either by telephone at +1(212)-675-4330 (open during shop hours) or e-mail (nyc@annaij.com) .

Our telesales workers will organize all the products, that are both online and in our stores, for you. You can also put in special requests for your order. We ask that you tell us your wishes via e-mail or on the telephone. For such an order we require your credit card information. Under no circumstances will any bank information belonging to the customer be saved, instead it will be entered just once into a payment portal.

As soon as the order has been paid for, then it will be handed over to production. The time needed for production and shipping are the same as with an online order. You may feel free to tell us if you are in need of your order as soon as possible. We offer Express Production and Shipping as well.

CAN ONE BUY GIFT CARDS AS WELL?

At this time, there are two kinds of gift cards available: Online or via telephone/e-mail.

Online shop gift cards: You will receive a code by e- mail, not by mail.If you would like a gift card that is useable in any of our stores then call us at +1(212)-675-4330 (open during shop hours) or write us at nyc@annaij.com . This gift card will be sent to you by mail in card form. We are currently working on having all of our gift cards sent out in card form everywhere. We ask for your patience and understanding in this aspect.

I SAW ONE OF YOUR PRODUCTS ON INSTAGRAM/FACEBOOK BUT I CAN’T FIND IT ONLINE.

Please send us the Instagram/Facebook photo to nyc@annaij.com. We will then get back to you as soon as possible to let you know if this product is in stock or how you can order it.

WHAT CAN I DO IF THE PRODUCT I WANT IS SOLD OUT?

In that case, you have a few options.

You can use the button „Notify Me“ under the product details of the sold out product and we will contact you via email as soon as the product is back in stock.Of course, you can also send us an e-mail to nyc@annaij.com or call us at +1(212)-675-4330 (open during shop hours) so that we can also put you on our waiting list. Normally, the product should be available within 14 days.If you must have the product no matter what, we can also have the product specially made for you. This takes approximately 5-6 weeks and will be charged with an extra fee of $50. Let us know if you would like this via e-mail or write us an e-mail.

CAN MY ORDER BE WRAPPED AS A GIFT?

Our products are always packaged in our beautiful ANNA boxes, individually wrapped, and sent to you. The receipt is never in the package.

CAN ONE BUY GIFT CARDS AS WELL?

At this time, there are two kinds of gift cards available: Online or via telephone/e-mail.     

Online shop gift cards can only be used in the online shop. You will receive a code by e-mail, not by mail.If you would like a gift card that is useable in any of our shops then call us at +1(212)-675-4330 (open during shop hours) or write us at nyc@annaij.com. This gift card will be sent to you by mail in card form. We are currently working on having all of our gift cards sent out in card form everywhere. We ask for your patience and understanding in this aspect.

HOW DO I FIND OUT MY RING SIZE?

Here you can find a table with all international ring sizes. In order to find your own ring size, simply measure the inner diameter of your ring and compare it to our table. Any jeweler can also measure your ring size for you.

I RECEIVED AN E-MAIL ABOUT THE RESTOCKING OF A PRODUCT, BUT IT IS OUT OF STOCK AGAIN. WHAT CAN I DO?

Please call our customer service at +1(212)-675-4330 (open during shop hours) or write us an email to nyc@annaij.com . Our colleagues will be glad to offer you with the help you need.

CAN I ORDER A PRODUCT THAT’S NO LONGER IN PRODUCTION?

If you would like to purchase one of our older products, we are happy to check with our headquarter in Vienna and produce it just for you. This would take approximately 5-6 weeks and the customer will be charged with an extra service charge of $50. For this service, please call us at +1(212)-675-4330 (open during shop hours) or e-mail us at nyc@annaij.com.

HOW DO I RECEIVE A CERTIFICATE FOR MY ANNA JEWELRY?

Please send us an e-mail at nyc@annaij.com with your contact information (e-mail address and home address) as well as the product name, so that we can send you a certificate. Please specify whether you would like to receive the certificate in the form of a PDF or as a hardcopy in the mail.

CAN I ORDER SOMETHING ONLINE AND THEN PAY FOR IT IN STORE?

Unfortunately, this form of payment is not possible. Everything that is purchased online must be paid for immediately online.

CAN I RESERVE A PRODUCT IN ONE OF YOUR STORES?

Of course, you can reserve a product you would like to purchase in one of our stores. Please call us at +1(212)-675-4330 (open during shop hours) or send us an e-mail at nyc@annaij.com stating which product you would like for us to reserve for you. We will then send you an email confirming your reservation which you can take with you and show in store. In this case, you can pay for the product in store. We can reserve products up to a maximum of 48 hours.

I CAN’T COMPLETE MY ORDER ONLINE.

Please call our customer service at +1(212)-675-4330 (open during shop hours) or write us an email to nyc@annaij.com. Every order can also be processed via telephone or e-mail.

INDIVIDUALISATION

HOW DOES A WRISTBAND CHANGE WORK?

If you’re craving a new color or your wristband has become a little worn or dirty due to everyday wear, you can purchase a “Band Change Voucher”  in our online store and send it off to us. Once it arrives at our Store Location in NYC we will hand polish the pendant and change it to the string color that you prefer.

Choose your color of preference and put the voucher in your cart.Place your wristband in a securely sealed package. Don't forget to save a copy of your order number for your records.Address your package to:

ANNA I J
825 Washington Street
New York, NY 10014
USA

That’s it. Now just drop your package in the mailbox, give it to your postal carrier or take it to any authorized USPS facility.


Use a stackable and insured shipping method to send your package.

We will email you once your wristband arrives in our Store.

Your are craving a new color or your wristband has become a little worn or dirty due to everyday wear- simply purchase our “Band Change Voucher” and send it off to our Store location in NYC for a special treatment.
Please note the following: Due to recurring complaints of customers claiming the bands are tied too tightly (a misunderstanding during the calculation of the right length) we will no longer offer the service of individual band length adjustment. The original idea behind the product was, and still is, to be able to combine it at will, to expand it and to be able to take it off, if needed. The implementation of the adjustment itself was the result of a high demand for it and eventually became an integral part of it. We would like to return to the original message, to pay attention to the background of the product and to spare our customers the multiple trips to the service center (if the band was too tight, etc.). Thus, we have decided to remove the individual band length adjustment service until further notice. The same applies to our employees, both in the office and in-store, who no longer wear shortened bands. It is of utmost importance to us that all of our clients are neither disadvantaged nor unfairly treated.
 
We kindly ask for your understanding in this situation and hope to continue to enchant you with other products and services.

CAN I ORDER A SPECIAL ENGRAVING?

Of course, we would be glad to engrave a special, symbol, logo, or a unique handwritten text for you on one of our plates. Please contact us under +1(212)-675-4330 or email us at nyc@annaij.com for further information. We require a picture, in black and white with clear contours, of the desired engraving. A special engraving usually takes about five workdays and costs $30,00 plus costs for the chosen plate as well as further engravings.

I WANT TO MAKE AN ORDER FOR A CUSTOM-BUILT PRODUCT. HOW DO I PROCEED?

Please call our customer service at +1(212)-675-4330 (open during shop hours) or write us an email to nyc@annaij.com . Our colleagues are here for you and will be glad to help you.

CAN I PUT MY PLATE FOR A WRISTBAND ONTO A BRACELET OR NECKLACE?

Yes.

CAN I HAVE THE PLATE ON MY BRACELET OR NECKLACE PUT ONTO A WRISTBAND?

Yes, it would cost $5.

I, MYSELF, WOULD LIKE TO DESIGN MY OWN PIECE OF JEWELRY. HOW DO I PROCEED?

Please call our customer service at +1(212)-675-4330 (open during shop hours) or write us an email to . Our colleagues are here for you and will be glad to help you.

I WOULD LIKE TO PUT MULTIPLE PENDANTS ON MY NECKLACE/BRACELET. IS THAT POSSIBLE?

Yes.

I WOULD LIKE TO DESIGN A BRACELET! HOW LONG WILL IT TAKE FOR IT TO BE COMPLETED AND DELIVERED?

The bracelet will be completed within 48 hours and brought to the delivery service. Orders made between Friday 10 a.m. and Monday 10 a.m. are completed on Monday and brought to the delivery service

CAN I ORDER AN ENGRAVING IN STORE?

Yes, this is possible in any one of our stores or via telephone/e-mail.

HOW LONG DOES THE PRODUCTION OF MY ENGRAVING TAKE?

1-2 workdays for wristbands, necklaces, and bracelets.
5 workdays for bangles
2 workdays for ANNA B C necklaces

PRODUCT QUESTIONS

ARE THE STUD EARRINGS SOLD AS A PAIR OR INDIVIDUALLY?

This depends on the earring itself. Earrings such as the SMALL HEART in rose gold, BLAIR MINI, or our BASIC MINI HOOP EARRING are sold individually. You can find all the information regarding this on our website under product details.

THE PRODUCT THAT I WOULD LIKE TO HAVE ONLY COMES IN ROSE GOLD. CAN I HAVE IT PRODUCED IN WHITE GOLD INSTEAD?

Please send us your requests to nyc@annaij.com or share your request with us by calling us at +1(212)-675-4330 (open during shop hours). We would be glad to offer your with a consultation and strive to produce your jewelry as you desire.

I’M INTERESTED IN WEDDING RINGS. WHO CAN I CONSULT?

Our wedding rings can be finished according to your wishes. Please contact us by telephone at +1(212)-675-4330 (open during shop hours), or via e-mail at nyc@annaij.com. Our experts would be glad to provide you with advice and help you find the perfect wedding ring.

IS THERE ANY JEWELRY MADE OF YELLOW GOLD AT ANNA?

We only produce our jewelry exclusively out of 925 Sterling Silver, 18k Rose Gold, and 18k White Gold.

WHERE DOES THE GOLD USED BY ANNA COME FROM?

The materials that our goldsmiths use come only from conflict-free zones and are of the highest quality.

WHERE ARE THE ANNA PRODUCTS MADE?

The ideas and drafts of all of our jewelry come from the creative mind of the designer ANNA herself. The most of our unique products are finished with love and care in our very own workshops in the heart of Vienna, Austria.

WHERE CAN I FIND ANNA PRODUCTS?

Our jewelry is exclusively available in our ANNA stores in Vienna, Munich, London, New York and in our online shop.

DO YOU ALSO HAVE PICTURES OF YOUR PRODUCTS BEING WORN?

If you would like to see one of our pieces being worn, send us an e-mail at nyc@annaij.com and we would be glad to provide you with an example.

WHAT KIND OF PERFUME DO YOU SPRAY IN YOUR PACKAGES?

We spray each and every one of our packages with one of our 3 unique perfumes:

    Eau de Parfum Green
    Top Notes: Figs, Bitter Orange, Bergamot 
    Middle Notes: Orchid, Jasmine, Tea
    Base Notes: Musk, Apple, Ceder

    Eau de Parfum White
    Top Notes: Lemon, Freesia, Rose
    Middle Notes: Jasmine, Anise, Sandalwood
    Base Notes: Vanilla, Musk, Cashmere

    Eau de Parfum Black
    Top Notes: Bergamot
    Middle Notes: Rose, Jasmine, und Patchouli
    Base Notes: Vanilla, White Musk

PRODUCT CARE

HOW DO I WASH MY MONDAY BAG?

Our Monday-Bag made in Vienna out of 100% cotton is your personal do-it-all.  

In order to keep her superpowers, your Monday-Bag requires a lot of love and care: If necessary, offer her a spa journey at the laundry.
Please do not put it in your washing machine or dryer.

HOW DO I TAKE CARE OF MY SILVER PRODUCTS?

DO’s: Wear it often! That way, you prevent it from discoloration. Clean it regularly with a silver cleaning cloth. You can purchase one of these either from us or also in your local drug store.       

DONT’s: Don’t go to the thermal baths/spa with your jewelry. Don’t keep your jewelry in a closed box for extended periods of time. Keep an eye on your jewelry. Silver is a very soft material and can easily tear. This is especially important regarding our latticed silver pieces.     

CAN ANNA JEWELRY BE WORN EVERYDAY AND AT ALL TIMES?

ANNA produces very delicate and ornamental jewelry. For this reason, we recommend that our customers refrain from wearing their jewelry while sleeping, showering, doing sports, and while around small children or active house pets. Our wristbands, on the other hand, can be worn day and night, through any activity.

OUR STORE

WHAT ARE YOUR OPENING HOURS?

Our Shop in Washington Street 825, New York has the following Opening Hours:

Mon                      12:00pm-6:00pm
Tue                       12:00pm-6:00pm
Wed                      11:00am-7:00pm
Thur                      11:00am-7:00pm
Fri                         11:00am-7:00pm
Sat                        11:00am-7:00pm
Sun                       12:00pm-6:00pm

I WOULD LIKE TO COLLABORATE WITH YOU. HOW DO I PROCEED?

Please send all press inquiries and the necessary documents/information to press@annaij.com.

I WOULD LIKE TO APPLY FOR A JOB AT ANNA. WHAT DO I HAVE TO DO?

Send us your your application documents (a strong motivation letter, resumé) to our Human Resources Manager, Esma Öztürk at esma@wenna.co . Any job openings will be posted on our Instagram and Facebook.

CAN THE SHIRTS THAT THE ANNA GIRLS WEAR IN THE SHOPS BE BOUGHT?

Some of the blouses that are worn in our stores are available for sale. They cost about $200. Please send us your request along with your size to nyc@annaij.com .

ARE THE MANNEQUINS IN THE STORE AVAILABLE FOR PURCHASE?

Yes. The price of the mannequin including the outfit is about $5,000 (depending on the model and dress)

WHAT LIPSTICK DO THE ANNA GIRLS IN THE SHOPS WEAR?

Ruby Woo from MAC Cosmetics.

I CAN’T CONTACT YOU.

Please send us an email at nyc@annaij.com with your telephone number and we will contact you as soon as possible.