FAQ
Shipping
We ship via FedEx within the continental US. Available shipping options include Ground, Two-day, Overnight, and Same day. For an estimate, please enter the necessary address during the checkout process.
If your country of residence is listed upon entering your shipping information during order processing, please select the correct option. If your country is unlisted, please contact us at nyc@annaij.com and we will confirm the shipping and handling fees.
Most orders ship within 24 hours from the order date. Orders may be subject to verification and approval prior to shipping resulting in a 48-hour shipping and handling process. Please note we do not ship on Saturdays, Sundays, or holidays. Although we do everything possible to ensure your order arrives on time, ANNA cannot be held responsible for conditions beyond our control such as inclement weather, service interruptions, etc.
You will receive a link by email following completion of your order. You can track your order by using this link.
Each ANNA product is carefully packaged into an ANNA gift box and shipped securely in a neutral shipping carton, along with the product description.
Please contact FedEx (0800 123 800) and provide them with your order’s tracking number (you will have received this via text or e-mail). A new shipping date can then be arranged. If the package was sent to the incorrect address, please call us at +1(212)-675-4330 (open during our regular business hours) or send us an e-mail at nyc@annaij.com.
All receipts are sent via e-mail and do not accompany any orders.
Returns
You can return or exchange your purchase at ANNA within 14 days, without conditions for store credit, provided the products to be returned have not been used. Personalized products and custom-made items are generally excluded from exchange and return.
Online orders can only be returned to us via courier. Please send your return in its original packaging and at your own expense to the following address:
ANNA Inspiring Jewellery
825 Washington Street
New York, NY 10014
USA
Our ANNA stores cannot accept online returns.
No, your online order cannot be returned at one of our ANNA stores.
You can exchange or return standard items within 14 days of receiving your order.
All orders are refunded in the form of store credit.
Please make sure that all items have been unused and are placed in their original packaging. Ensure that all items are returned within the requisite 14-day period. Personalized items, such as products with engravings and custom-made products, such as ANNA B C necklaces with more than one letter cannot be returned.
Please send your return at your own expense to the following address:
ANNA Inspiring Jewellery
825 Washington Street
New York, NY 10014
USA
We recommend all returns be insured and traceable. Traceable methods allow for a tracking number that can provide you with updates of your order status.
Please call our customer service at +1(212)-675-4330 (open during our regular business hours) or write us an email at nyc@annaij.com and let us know when you shipped out your return.
Orders
- Online orders: choose your favorite item in the online store and click. Select material, size or length if necessary, and quantity. Click on "BUY NOW" when you have finished your product selection or click on "ADD TO BASKET" if you want to continue shopping. Once you’ve added all your favorite items to the shopping cart, click on the shopping cart icon in the upper right corner. You will see all the items that are currently in your shopping cart. Complete your purchase by clicking on the "CHECKOUT" button.
- Orders via phone: contact our staff for consultation on ANNA products. They are happy to help you complete your order! Contact our team at +1(212)-675-4330 (open during our regular business hours) or write us an email at nyc@annaij.com.
Unfortunately we do not offer pick-ups, unless you order via phone.
Please inform us of the mistake immediately by calling +1(212)-675-4330 (available during our regular business hours) and we will attempt to fix mistake as soon as possible. Should you contact us via e-mail, we cannot guarantee that the information will be read promptly.
Each of our online orders is packaged in a beautiful ANNA box and decorated with a bow.
For further information special requests concerning an item that is currently unavailable online, contact our support team at +1(212)-675-4330 (available during our regular business hours) or at nyc@annaij.com.
Please call us at +1 (212)-675-4330 (available during our regular business hours) or write to us at nyc@annaij.com. Every order can be processed via telephone or email.
Fabrication of custom items is dependent on the product itself. Jewelry complete with personalized engravings are usually ready for shipment after 2-5 business days. The design of your MY NAME necklace is usually ready for shipment after 2-3 weeks. For unique custom designs, fabrication time can take up to 10 weeks.
Please contact our team at +1(212)-675-4330 (available during our regular business hours) or at nyc@annaij.com.
No problem! Please call us at +1(212)-675-4330 (available during our regular business hours) or send us an e-mail at nyc@annaij.com stating which product you would like us to reserve for you. We will then send you an email confirming your reservation, which you can show to the sales associates at one of our locations. You may additionally pay for the product in-store. We reserve products for a maximum of 48 hours.
Payment Methods
You can pay in-store with the following payment methods:
- Cash
- Credit card
- GooglePay/ ApplePay
- Gift cards & Vouchers
You can use the following methods online and for telesales:
- Credit card
- Payment with GooglePay/ ApplePay
- Payment by eps transfer
- Gift cards & Vouchers
Gift Cards
Log onto our website and find the menu item “JEWELLERY” click and then locate the category “Gift Vouchers”. You can choose between “Email Voucher” and “Voucher Gift Card”. Choose the value of your voucher (available from $50) and complete your purchase.
For “Email Voucher”, you will receive the voucher code by e-mail directly after completion of the purchase. For "Gift card voucher", your gift card will be sent to you in an ANNA gift box.
Each gift card has a specific code. Enter it online in the "Gift card or discount code" field during the payment process. The value of the gift card will be deducted directly from the amount to be paid. Should you wish to redeem your gift card in an ANNA store or via telesales, simply present your code during the checkout process. Our ANNA employees will then know what to do.
Gift cards do not expire.
Voucher Codes
You can redeem your discount code as follows:
- Online: enter your discount code in the "Gift card or discount code" field at checkout. Click "APPLY" and the discount will be redeemed.
- In the ANNA store: how your discount code at the checkout in the ANNA store. Our employees will then know what to do!
Please note: The validity period and conditions of your discount code may vary depending on its type! Please refer to the direct information involving your discount code.
Products & Quality
Our jewelry is made of 18 carat gold or 925 sterling silver.
Yes, our team works with certified conflict-free gold and fair diamonds.
The majority of our ANNA jewelry and products are made directly at our in-house workshop in Vienna, Austria.
Most of our diamonds are certified. For more detailed information and certificates, please contact our support team directly at +1(212)-675-4330 (available during our regular business hours) or at nyc@annaij.com. Additionally, our ANNA in-store staff can provide more information.
In order for your ANNA jewelry pieces to remain especially beautiful and for you to enjoy them longer, we require a little tender-loving-care. Find out more about the most important care instructions for your jewelry here: go to Blog post: "JEWELRY CARE"
Your ANNA jewelry is real jewelry, which means that your jewelry can get wet. Nevertheless, we recommend that you take off your jewelry when showering or bathing.
Blackened jewelry is finished with a rhodium coating to give it its darker color. Products in silver are electroplated to protect them from tarnishing. Please note that electroplating wears off naturally over time. Gold jewelry is also rhodium plated to protect it from external influences.
You can find more information in our size guide for rings: Sizeguide
This varies from earring to earring. You can find further information regarding each earring on our website in the “Product Details” section.
Services & Specials
You can have your original ANNA bracelet changed directly on site at any of our ANNA stores, or via mail order by ordering a band change kit online.
A detailed description of the exact procedure of a bracelet change via shipping can be found here: LINK
No, a band change is only possible for your original ANNA product.
Yes, of course. Just let us know directly at the ANNA store of your choice or contact us at +1(212)-675-4330 (available during our regular business hours) or at nyc@annaij.com.
Yes, we are happy to repair your ANNA jewelry. Ship it to our store with the following information:
Subject: Repair
Address:
ANNA Inspiring Jewellery
825 Washington Street
New York, NY 10014
USA
You can also drop off your jewelry to be repaired directly at our ANNA Store in New York.
Unfortunately, not. We can only offer a repair at our workshop for your original ANNA jewelry.
You can have your ANNA jewelry cleaned at all our stores using professional ultrasonic equipment.
Yes, this is possible if the area to be engraved is still empty. Please note that this is only possible for ANNA products.
No, unfortunately an engraving cannot be reversed.
Yes. Visit us at one of our ANNA stores or contact our team at +1(212)-675-4330 (available during our regular business hours) or at nyc@annaij.com.
You can have almost any piece of jewelry engraved. To be absolutely sure, it’s best to contact our team at +1(212)-675-4330 (available during our regular business hours) or at nyc@annaij.com.
Yes, it is possible to have your necklace made longer. Visit us at one of our ANNA stores or contact our team at +1(212)-675-4330 (available during our regular business hours) or at nyc@annaij.com.
The overall cost depends on the required material and on the date of purchase.
Yes. Visit us at one of our ANNA stores or contact our support team at +1(212)-675-4330 (available during our regular business hours) or at nyc@annaij.com.
Yes, of course! For more detailed information about the costs procedures involved, please visit one of our ANNA stores or contact our staff at +1(212)-675-4330 (available during our regular business hours) or at nyc@annaij.com.
Yes. It’s possible to add diamonds to most rings. Visit us at one of our ANNA stores or contact our staff at +1(212)-675-4330 (available during our regular business hours) or at nyc@annaij.com.
Yes, of course. We’d be happy to rework a piece of your jewelry according to your wishes in our workshop. Visit us at one of our ANNA stores with the piece of jewelry or send your request including photos to our staff at +1(212)-675-4330 (available during our regular business hours) or at nyc@annaij.com.
Yes, it’s possible to have your own piece of jewelry made at ANNA. Visit us at one of our ANNA stores or contact our team at +1(212)-675-4330 (available during our regular business hours) or at nyc@annaij.com.
Your purchase at ANNA will always be gift wrapped in our ANNA stores and for telephone orders, purchases via e-mail, or in the online store.
Your ANNA order will always be shipped in a standard neutral exterior box and the logo will not be visible.
Stores
Our Shop on Washington Street 825, New York has the following business hours:
MON - TUE 12 pm - 6 pm
WED - SAT 11 am - 7 pm
SUNDAY 12 pm - 6 pm
No, you don't need an appointment to visit an ANNA store. Just come by during our opening hours. We look forward to seeing you!
You are welcome to make an appointment online for any ANNA store. Our ANNA employees will make time just for you and can attend to any individual wishes. Just contact the store you would like to go to.
You can find the opening hours of our ANNA stores on our website under "Stores". Simply click on the city and then on the stores you wish to visit.
Yes. Our ANNA Dolls are available for purchase. You can find more information under the following link: ANNA DOLLS.
Yes, our pictures are available for purchase. Talk to our staff directly in the respective ANNA shop or contact our support team at +1(212)-675-4330 (available during our regular business hours) or at nyc@annaij.com.
The artist of the pictures is Ewa Bathelier.
You can have your ANNA bracelet changed directly in any ANNA store.
Yes, most engraving are done at our ANNA store, although some products are engraved in our workshop in Vienna.
Yes, you can have your ANNA jewelry cleaned directly in an ANNA store where we use a professional ultrasonic device. The time required for this is usually 15 minutes.