Support

Dear ANNA INSPIRING JEWELLERY customer,

We are constantly working to improve our support functions.


GENERAL CONTACT FOR SUPPORT

Please contact us by e-mail using our contact form.


For the following topics, we can offer direct support:

BAND CHANGE

If you’re craving a new color or your wristband has become a little worn or dirty through everyday wear, you can use this voucher to let us change it for you. We will polish your pendant by hand and change the band to your preferred color.

Choose your color and put the voucher in your cart.

Afterwards, you can put your wristband in an envelope, address it to us and send it off. The shipping that you pay for when you buy the voucher is our return shipping back to you.

This is our address:

825 Washington Street
10014 New York
USA




LOSING ONE OR MORE DIAMONDS

Unfortunately, the loss of diamonds cannot be prevented. Each diamond in our Eternity Rings is held together by four prongs.

The size of the gems determines the strength and stability of the prongs.

Delicate rings with small diamonds are thus more “sensitive” than the stabile settings of larger diamonds. It is no problem for us to replace lost stones. We bear the expenses of the diamonds and our customer only bears the costs of inserting the stones, currently it is between 15,00€ and 30,00€ for each diamond, depending on the ring and the size of the diamond). Plus the shipping costs, has to be taken in charge by the customer.

 



Please send repair shipments to the following address:


NEWYORK
825 Washington Street
New York, NY 10014 
USA



REPAIRS AND CHANGES

General repairs and changes on jewelry pieces are processed individually. For this reason, we ask you to send a request using our contact form.

 




FREQUENTLY ASKED QUESTIONS


- A product that I would like to purchase is out of stock. When will it be available again?

 We have an automatic notification system on the product level, once the product is available, you will receive an email from us. Normally, the product should be available in 14 days.

 

- I would like to design a bracelet! How long will it take for it to be completed and delivered?

 The bracelet will be completed within 48 hours and brought to the delivery service. Orders made between Friday 10 a.m. and Monday 10 a.m. are completed on Monday and brought to the delivery service.

 

- There was a problem with my delivery. Where can I deliver a complaint ?

will come soon.

 Should the status remain unclear, and for any other problems, e.g. wrong or incorrect address information, absence at the time of delivery, etc., we ask you to contact our support number in USA 00 1 come soon (Mon-Fri, 10 a.m. - 7 p.m.) or to send us an e-mail at office@wennainc.com .

 

- I would like to place a large order / I plan on ordering many products this year. Do you offer any kind of discount?

 Yes, we do! If you have ordered goods totaling 2000$ or more, you will receive a 10% discount on all your purchases for the rest of the year .

 

- I like your products a lot and would like to know what gems you use and if you could give more detailed information on them (carat, gram, etc.) ?

  Precise details will be added in the course of our next product update.

 

- I placed an order, but I don’t see it in My Account / I didn’t receive an order confirmation. Did my order go through?

  We are working on correcting this error. If this error occurs, we will retroactively send you a confirmation by e-mail.

 

- I placed an order, when can I expect it to arrive?

 Link to „Shipping & Payment Information

 

- I would like to place an order using cash on delivery. Is that possible?

  “Cash on Delivery” will presumably be available starting in September 2014 .

 

- I don’t live in America. Do you also ship outside of the America?

If your country is listed when you enter your shipping information (order processing), then we deliver there.

If it is not listed, then we would ask you to contact us at office@wennainc.com, so that we can clarify shipping costs and modalities .

 

- My product needs repair. What is the procedure?

  We kindly ask you to send us the adequately franked shipment, along with details concerning the repair, your address and telephone number to 


825 Washington Street
New York, NY 10014 
USA

 We will contact you directly in regards to possible repair costs (amount and payment).

 

- How does a band change work?

For each band change, you can purchase a voucher in our online store at http://us.annaij.com/bracelets/band-change.html. This voucher also includes the costs of the return shipment. Once you have indicated the color you want, printed the order confirmation or noted your order number, just send the bracelet with adequate postage to

ANNA INSPIRING JEWELLERY – SERVICES

825 Washington Street
New York, NY 10014 
USA

The pendant will be polished, the wristband changed, and immediately sent back to your address within 24 hours.

 

 

- What is your return policy?

  We kindly ask you to send us the shipment with adequate postage and your order or invoice number to

825 Washington Street
New York, NY 10014 
USA

You can find further details at http://us.annaij.com/shipping-and-payment

We hope you understand that we can only accept products that are in mint condition and are sent back within 14 days of delivery (Right of Withdrawal). Custom-made and –adjusted products (Design Your Bracelet) can unfortunately not be returned (Exemptions to the Right of Withdrawal).


- Is it possible to send your products as a gift, i.e. with a different return address, without an invoice, etc.?

If you are interested in sending items as gifts, we would ask you to send us a separate e-mail. We are currently in the process of working on “Gift Order” shipments and they should be available starting September 2014 .

 


 

 

Please wait...