Shipping & Payment Info

 

Customer Service

  • Delivery
  • Shipping Costs

    - to USA
    - to Canada 
  • Personal information and Security
  • Return Shipments
  • Prices
  • Support

 

Delivery

 

The contract partner is WENNA Inc., 825 Washington Street, New York, New York, 10014 USA.

 

Shipment Costs

 

Shipment within the USA:


 

Orders totaling more than 150 US Dollars are free of shipping costs (with FedEx 2Day)  w i t h i n  the U S A
 

Standard Shipping (Fedex 2Day Delivery) / Express Shipping (Fedex Standard Overnight)


Estimated Shipping costs can be calculated in your cart by clicking on "Shipping Costs (estimated)" once you have entered your country and postal code.

- FedEx 2Day Delivery  - available for shipping (depending on availability) within 3 business days, delivery within 2-3 business days, trackable at https://www.fedex.com/fedextrack/

- FedEx Standard Overnight - available for shipping (depending on availability) within 3 business days, delivery next business day, trackable at https://www.fedex.com/fedextrack/ 

 

 

Shipment to Canada:


 

Orders totaling more than 200 Dollars are free of shipping costs(with FedEx 2Day)  to C A N A D A
 

Standard Shipping (Fedex 2Day Delivery) / Express Shipping (Fedex Standard Overnight)


Estimated Shipping costs can be calculated in your cart by clicking on "Shipping Costs (estimated)" once you have entered your country and postal code.

- FedEx 2Day Delivery  - available for shipping (depending on availability) within 3 business days, delivery within 2-3 business days, trackable at https://www.fedex.com/fedextrack/

- FedEx Standard Overnight - available for shipping (depending on availability) within 3 business days, delivery next business day, trackable at https://www.fedex.com/fedextrack/ 
 


Personal Information and Security

 

We save, process, and use the personal data you provide on the order form, in order to execute the order. We give some of this information to the contracted shipping companies for the execution of the order .

Your payment data is in safe hands. For your online purchase, you can rely on a certified system from SAGE, which is run and serviced according to the applicable security regulations. The high-availability payment platform na.sage.com is continually being further developed and undergoes regular security audits each year by an independent, external examiner.

 

Return Shipments

We hope you love what you ordered from AIJ. But, in the event you need to return your purchase, AIJ can accept returns within 14 days of purchase in exchange for store credit. Unfortunately, personalized items are non-returnable. 

We ask you, if possible, to use the original packaging. For the return shipment, you will find the necessary document, as well as the addressed label on the left side of the shipping envelope. In any event, we ask that you send the packet, under disclosure of the order number, to

 

Anna Inspiring Jewellery

825 Washington Street
10014 New York
USA

 

We kindly ask you to cover the costs of the return shipment.

After we have passed inspection on your return item, we will credit you for the returned items.

We kindly ask you to understand that we can only accept products in mint condition. Products that have been custom-made or adjusted for you can regrettably not be returned (Exemptions to the right of withdrawal).


Prices

The indicated prices are quoted including Sales Tax and don’t include shipping costs. These are quoted separately and correspond with the above-mentioned values.


Support

For product requests, questions concerning orders and shipments, as well as general information regarding our products, you can contact us

 

by e-mail: office@wennainc.com

through our website: us.annaij.com

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